Shipping policy

At RINSUI, we carefully pack every order to ensure your matcha arrives fresh and in perfect condition.

Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

During product launches, promotions, or holiday periods, processing times may be slightly longer.

We currently ship throughout the United States.

Estimated delivery times:

Delivery times are estimates provided by the shipping carrier and may vary depending on your location.

We offer free standard shipping on all U.S. orders over $50 USD.

For orders below the free shipping threshold, shipping costs will be calculated at checkout.

Once your order has shipped, you'll receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to update.

Please ensure your shipping address is entered correctly before placing your order.

Once an order has been dispatched, we may be unable to make changes to the delivery address.

RINSUI is not responsible for delays or failed deliveries caused by incorrect shipping information provided at checkout.

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include your order number and, if applicable, photos of the damaged package so we can assist you as quickly as possible.

If you have any questions about shipping or your order, we're happy to help.

RINSUI (凛翠)

Email: support@rinsui.com

Phone: 818-751-1088
Hours: Mon-Fri 9am-5pm PST
Address: 611 N Brand Blvd, Glendale, CA 91203, USA